Answers Before You Ship

We handle dry industrial freight, manufactured electronics, temperature-sensitive goods, regulated dangerous goods (subject to carrier acceptance), out-of-gauge machinery, and retail consumer inventory. Project cargo can be arranged after an operational review.

We coordinate shipments across North America, Europe, the Asia-Pacific region and the Middle East through our carrier partners, with access to major marine terminals and air cargo gateways worldwide.

Use our quote request form or contact our operations desk through the Contact page. Recurring and volume shipments can be arranged with our operations team.

We need the gross weight, packaging dimensions (L x W x H per pallet or crate), any dangerous goods classification, the declared customs value, and complete shipper and consignee contact and tax details.

Yes. Gateway Logistics specializes in international routing. Freight moves under the standard international carriage conventions for air, ocean and road, with customs clearance coordinated at origin and destination.

We balance chargeable weight against your delivery deadline and landed cost. Urgent or high-value goods usually move by air, while larger consolidated volumes typically achieve the best cost per ton through ocean FCL or intermodal rail.

Enter your tracking number on our tracking page, in the tracking box on the home page, or in the menu search. No account is required. You will see the current status, journey history, route map, and estimated delivery date.

Updates are posted as your shipment reaches key milestones such as pickup, departure, arrival at a transit hub, customs clearance, and out-for-delivery. Long ocean legs can have longer gaps between updates.

Gaps of a few days are normal during long-haul legs, especially at sea. If the status has not changed for an unusually long time, contact our support desk with your tracking number and we will check on it for you.

Yes. Our customs team prepares entry filings, coordinates with licensed brokers at origin and destination, and keeps you informed if any additional documentation is requested by the authorities.

Responsibility is defined by the Incoterms® agreed for your shipment. Under DAP (Delivered at Place), the buyer or importer pays import taxes and clearance charges. Under DDP (Delivered Duty Paid), the shipper covers these costs. Any clearance cost on your shipment is shown in the payment summary on the tracking page.

When weather, port congestion, or carrier changes affect arrival times, our dispatchers evaluate alternatives such as rail or expedited truck relays, and the estimated delivery date on your tracking page is updated.

Changes are often possible before the shipment reaches the destination terminal. Contact us as early as possible; carrier change-of-destination fees or storage charges may apply depending on the transit stage.